Service & Package Terms

General servicing: included

• Cleaning washable air filters.
• Cleaning accessible front covers and casing.
• Surface cleaning accessible indoor cooling-coil areas.
• Cleaning accessible drainage trays.
• Vacuuming or flushing condensate drain lines where accessible.
• Visual inspection for obvious leakage or drainage issues.
• Basic checks of airflow, cooling response and unusual noise.
• Reporting visible issues and recommending further work where necessary.

Routine general servicing does not include full dismantling or chemical treatment.

Excluded unless separately quoted

• Chemical washing or chemical overhaul.
• Full blower-wheel removal and deep cleaning requiring dismantling.
• Refrigerant gas top-up.
• Refrigerant leak detection, pressure testing and leak repair.
• Replacement parts and fault repairs.
• Outdoor condenser/compressor-unit cleaning.
• Electrical, refrigerant-pipe, insulation or drainage-pipe replacement.
• Installation, relocation and disposal.
• Ceiling cassette, ducted and other non-standard equipment.
• Scaffolding, specialist access equipment or inaccessible work.
• Removing or altering ceilings, cabinetry or other obstructions.

General servicing may not resolve an existing fault or heavy internal contamination. Any additional work will be explained and quoted for approval before proceeding.

Annual package terms

• Four general servicing visits over 12 months for the purchased number of indoor units.
• 100% payment upfront. The 12-month period begins on the first servicing visit.
• A scheduling reminder is sent approximately three months after each completed visit, while visits remain and the package is valid.
• Reminders invite you to arrange a visit; they do not automatically book an appointment.
• Appointments require mutual confirmation and are subject to availability. You may contact us without waiting for a reminder.
• All four visits must be completed within the package period. Unused visits expire at the end of that period.
• Package cancellation is non-refundable, including unused visits, subject to applicable statutory rights.
• Rescheduling an appointment does not itself cancel the package.
• Additional services and repairs require a separate quotation and approval.